DEFINITIONS

You / Passenger / Guest / Client / Customer means the person/s in whose name and / or whose behalf the booking is made and / or whose name appears on the booking form, invoices and includes every person availing the services of Mindful Holidays LLP or MHL.

We / Us / Our / MHL / Mindful Holidays refers to Mindful Holidays LLP.

Infant means a person below the age of two years.

Child means a person from the age of two and below the age of twelve years.

Mindful Holidays LLP (MHL) is a Tour Operator. Mindful Holidays LLP do not own / operate or control Hotels, Railways, Buses, Taxis, Passenger Cars, Cable Cars, Trams, Airlines, Caterers, Restaurants, Places of sightseeing and entertainment like theme parks, Museums, Art galleries, Shopping Malls, Railway, Ferry, Cruise, Coach, Guides, Insurance Providers, all sightseeing attractions companies etc. who are to provide the services to the Client. MHL is only a tour operators and it only help you in organising different 3rd party services for your holidays like Visas from Consulate or Air Tickets from Airlines or Car from Rental Car Services or Accommodation from Hotels or Travel Insurance from the Companies or Transfers from Coach Companies or Food from the Restaurants. MHL has no control over the services offered by them. Therefore, MHL is not liable for any deficiency that you may have in the services offered by such or similar 3rd party suppliers.

The terms and conditions specified by those service providers, including their payment schedule, cancellation, refund etc. shall be applicable, in addition to our terms and conditions mentioned herein. The services comprising the tours are provided by independent entities. Although we select reputed suppliers, Mindful Holidays LLP or their staff has no direct control over such services or persons providing such services. MHL cannot be held responsible if the supplier does not provide the contemplated service or there is a defect or deficiency in the services provided by the supplier.

Our Brochure / Itineraries / Programs / Advertisements are printed / published several months in advance and Mindful Holidays LLP makes every effort to ensure the accuracy of the information during publication. Mindful Holidays LLP reserves unconditional rights to change any brochure information before or after the tour is booked due to occurrence of any event beyond our control including but not limited to change in government policy or local authority of any particular country, statutory restrictions, medical emergency, restrictions due to pandemic / epidemic etc.

The maps used in the brochures are inserted solely for illustrations and are not to the scale. Photographs of meals and sightseeing printed in the brochures / website / advertisements are for reference only and may differ from the actual meals served/ sights seen.

Mindful Holidays LLP reserves unconditional rights to change/ alter/ amend the final itineraries, tour prices, departure dates, Sightseeing Attractions, Hotels, Restaurants, Coach Companies, Guide Services and any other tour related service or service provider without any prior notice. If we are aware of these changes sufficiently beforehand, we will definitely inform you in advance, otherwise our tour escort or local representative will inform you of the changes on tour. In case the alternative arrangement or services made are materially superior as compared to the one described, we may charge extra for the same. Mindful Holidays LLP reserves this particular unconditional right due to various reasons including but not limited to airline going bankrupt or flight cancellations or change of flight schedules after the booking is done etc…

We at MHL are committed to deliver whatever is promised to you, but due to the circumstances beyond our control like heavy traffic, traffic jam, taxi / bus / passenger car breakdown, delayed flights, flight cancellations, missed connections, long lines, less day light, bad weather conditions, border or police checks, coach break down, accidents, VIP movement, riots, strikes, extremist attacks, festivals, earth quake, fire, war, volcanic ash, religious rituals, heavy snow fall, airport closure or any other reason whatsoever, if you miss any sightseeing or if you get less time to cover any museum or any sightseeing then MHL is not responsible or liable for the same. Further if the flights are cancelled or you are unable to reach in time to board the flight due to any reason then the expenses for fresh flight bookings are to be borne by you only. However if MHL pays for the same then you shall be required to pay / reimburse the same to MHL within 48 hours from the date of arrival in India (in case of international tours) or last date of tour (in case of domestic tours). Mindful Holidays LLP recommends that, not more than three persons share a room. A triple room is normally of the same size as a double room. In case of triple room, the third bed is usually a roll away bed or mattress on floor.

As the client would be out sightseeing most of the time and retire to the room only for the night, Mindful Holidays LLP selects hotels at locations, which give comfort and value for money. Hence depending on the day to day itinerary, the hotel may be confirmed either in the city or away from the city centre. Some hotels do not have air conditioners, room heaters or fans. Standard Double rooms are comparatively small. A double room has either a single queen-size / king-size bed or two separate beds. If the client requests for a room with queen-size/king-size bed, the same would be provided subject to availability as majority of the hotels in have twin bedded rooms. In case of non-availability of room with queen-size bed, a twin bedded-room would be given. If the client want to change / upgrade the room, then the client has to bear extra charges for the same and that too will also depend upon the availability of the room.

A child for whom “without bed” charge has been paid would not be entitled to a separate bed in the hotel. In case “with bed” ‘charge has been paid for the child and client decides not to avail such facility whilst on the tour, he / she would not be entitled to any refund. In case client decides to seek extra bed on tour for the child booked on “without bed basis” then subject to availability, he / she shall be bound to pay additional amount charge to the concerned Hotel directly.

In case of a request at the time of booking by the client for preference of nearby or inter connecting or adjoining rooms, Mindful Holidays LLP would make every effort for the same, however as the Hotel management does rooms allocations, hence there is no assurance in this regard.

The clients / customers will have to abide by the check in and check out times of the Hotels. In case of individual travels or in case of direct joining or direct leaving passengers the client should themselves manage early arrivals and late departures. In case the client fails to abode by the check out timings of the hotel and the hotel management charges any extra amount for the same then the client has to bear such extra amount.

The average traveling time by coach can be approximately 8 hours a day under normal road conditions. Comfort stops are provided after appropriate intervals having regard to the daily itinerary and therefore, though some of the coaches are equipped with emergency washrooms, such facility can be used only in case of an emergency. If the client is having any medical problem due to which he has to visit the wash room / rest room frequently then the client has to disclose such fact in writing at the time of booking itself. If the client fails to inform the same then no such instructions can be given to the service provider at the eleventh hour. If the service provider agrees to take such halts by charging some extra amount then such extra amount has to be borne by the client.

Smoking, consumption of alcoholic beverages, ice creams, chewing gum and snacks is strictly prohibited on coaches, taxis, buses, passenger cars etc. and also at the places of sightseeing’s. If any fine is imposed / levied on the client due to such acts then the client shall bear the same.

The clients should not leave behind any personal item / property in the coach / car, while disembarking the coach. Mindful Holidays LLP will not be responsible or liable in case of loss of any personal item or any such property either in the coach, car, hotel, any sightseeing place, flight, taxi, cable car, cruise, ferry, train, tram or restaurants under any circumstances.

No seats are reserved except the first two seats for the tour manager. We find it fair to enforce daily seats rotation. Please adhere to the instructions given by the tour manager in this regard.

As per the law in many countries, it is mandatory to wear a seat belt in the coach. If the client is not wearing the same, he/she may have to pay a fine to the police / local authorities. Any damage or loss done to you during the travel by coach because you were not wearing a seat-belt is not covered by your travel insurance.

Any damage caused by you to the coach, car, taxi, hotel, cruise, ferries, trains, restaurants for any reason whatsoever, shall be payable by you to the respective service provider. Mindful Holidays LLP will not be liable for the same.

Meals provided by Restaurants / Hotels are as per menu. Mindful Holidays LLP, however reserves the right to change the meal arrangement, if circumstances make it necessary to do so.

Mindful Holidays LLP cannot assure special meal or diet for the Client / Customer. If the Client misses or refrains from availing any meal arranged by Mindful Holidays LLP due to any reasons whatsoever, there would be no refund, for the same. Even though MHL asks for food preference at the time of booking however it cannot assure about the same. At no point of time MHL makes / has made any commitment about providing of any such special meal. Further the client has to ask in the hotels, airlines, cruise etc. and needs to enquire with the concerned staff, chef etc. about the ingredients used in the meal.

The Client / Customer traveling by Air would be subject to the Airline restrictions or limitations on baggage weight/ size / number. As porter-age is not included in the tour price and due to limited space for luggage in the coach, it is recommended that the Client should carry one single suitcase per person, preferably with wheels for sake of convenience. Airline may charge extra for bags more than specific weight. Such additional charges will be borne directly by client / customer. The client should check for permissible baggage limit on his air ticket before packing and travelling.

All baggage and personal effects are at all times and in all circumstances the responsibility of the Client/Customer. Mindful Holidays LLP shall not be liable for the loss or the delay or theft or damage of baggage by Trains / Airline / Hotel/ Cruise/ Coach/ Coach driver/ Porters or any other carrier or service provider.

It is strongly advised to Clients / Customers not to carry any valuables on tour. However, if the Client carries any valuables, the same should be in his / her custody all the time or may be kept in the safe deposit lockers, that are commonly made available in most of the Hotels. Deposit amount and charges for such safe deposit lockers is to be borne by the client. However, Mindful Holidays LLP will not be responsible for loss of valuables or for making good any such loss.

Tipping is customary (unless otherwise stated in the itinerary or pricing) in all parts of the world for services rendered (e.g. porters, coach drivers, guides etc.) your tour manager may guide you in this regard.

Your passport is the official document that is mandatory for every Client/ Customer to travel abroad. The customer should ensure that passport is valid at least six months after the last date of the intended tour. Customer should also ensure that, their passports have sufficient blank pages for obtaining the required visas. In case you are obtaining visa, please ensure that your passport is issued not more than ten years ago and that your passport has the correct date of birth, photo, sex, address and the printed passport number matches with the perforated passport number. It is the customer’s responsibility to ensure that the passport is not damaged or stained.

In case of loss/ theft/ damage of passport while on tour, all expenses like Airfare, Hotel accommodation, transportation, meals or any other such or similar expenses along with costs incurred towards issuance of the new duplicate passport or emergency departure card or any other required documentation is the sole responsibility of the Client and will be borne by the Client themselves. Mindful Holidays LLP will not be responsible/ liable for the same. In such event a tour manager will not stay with the client as he has to continue the tour as per the itinerary and as also having responsibility of other clients in the tour. Further if the passport of the client is lost / stolen / damaged and for completing further formalities any of his family member / friend decides to stay with the client to accompany then his expenses shall also be borne by that particular individual only and not by MHL.

It is entirely the responsibility of the Client or Customer to arrange, provide and carry on tour valid travel documents including passport with necessary valid Visas and immigration clearance (if applicable), sufficient Foreign exchange, confirmed Air tickets, documents confirming insurance to cover risk to life, limb and property for the duration of the tour, medical clearances, inoculations/ vaccination certificates as the case may be to be able to travel as per the tour itinerary.

It is the Client’s/ Customer’s responsibility to collect in time the necessary travel documents submitted to Mindful Holidays LLP from its registered office.

Though the Airline tickets for the Client / Customer issued for the particular sector may have confirmed status, but due to over booking of seats, flights getting delayed / postponed / cancelled due to technical problems or any other reasons whatsoever, the airline may offload any passengers and accommodate him / her on a subsequent flight for which Mindful Holidays LLP will not be responsible or liable. Also due to this if Client/ Customer misses his or her connecting flights or any sightseeing then MHL will not be responsible or liable for the same.

If a Client/customer on any tour wants to start or return on a different date/ time / airline other than those selected by Mindful Holidays LLP for the tour, it shall be solely the responsibility of that Client to purchase Air tickets on their own and Mindful Holidays LLP will not be responsible or liable to refund airfare amount taken as a part of the tour package. It is a sole responsibility of every client / customer to reconfirm his / her Air tickets 72 hours prior to the date of departure and make his or her own arrangement to reach the hotel from airport and to reach the airport from hotel.

It may be noted that the tour cost does not include the insurance premium (unless mentioned otherwise), and that the clients shall have to acquire the same at their cost.

The settlement of the insurance claim is solely at the discretion of the insurance company. Mindful Holidays LLP cannot influence the decision on the same.

As insurance is a contract between the insurance agent and client, Mindful Holidays LLP is not liable towards any claim or rejection of claim arising out of such contract. Mindful Holidays LLP is not liable to pay for any service other than that mentioned in tour itinerary and agreed upon by both parties.

It is the sole responsibility of every Client/ Customer to provide mandatory and required documents for the visa process to be completed in time. The customer / client should ensure that they submit the relevant documents and photographs within the stipulated time to Mindful Holidays LLP at the time of booking of the tour. Any additional information, details and documents if required, should be made available to Mindful Holidays LLP. MHL would not be responsible in any way in case, any clerical error regarding names, attachment of wrong photographs, validity, duration, type of visa (single / multiple entry) occurs in the consulate / embassy / competent authority. That Client/ customer is fully responsible to check the visas, their validity, duration, details, personal details, names, spellings and the correctness thereof. In the event the application for the visa made by Client/ customer is rejected by the concerned embassy or authorities due to inadequate supply of documents furnished by the applicant or due to any other reason whatsoever in that situation Mindful Holidays LLP shall not be liable or responsible for the same. MHL does not take any responsibility for a client’s visa being rejected by the concerned authority. MHL only helps, supports and smoothens the process of visa application. The decision of granting or rejecting the visas is solely at the discretion of the concerned consulate / embassy and MHL has no role to play in this. MHL is not responsible for any loss cause to the client due to delay in getting the visas or due to the rejection of visas due to any reason whatsoever.

There would be no refund if any client / customer is unable to travel due to the rejection of visa by the concerned embassy / consulate / concerned authorities. In such cases the non-refundable amount paid by Client / Customer shall be forfeited and no claim whatsoever shall be entertained for the same. If the passports are required to be sent for visas or POE to different cities, Mindful Holidays LLP would send the passports through a reputed courier company. In case of loss or delay of the passport arising out of such transmission, Mindful Holidays LLP, would not be responsible to compensate the passport holder for any loss whatsoever. The client can claim any such loss from the courier company directly.

In the event that a Client is unable to travel on the tour originally booked by him, due to rejection or delay in getting visa/s from concerned competent authority then Mindful Holidays LLP may in it’s discretion offer such client an option to postpone his / her tour to other available dates or transfer his / her tour to any other tour. In such case cancellation from originally booked tour and the transfer fee for the transfer of tour shall apply. In case the Client declines the offer, the cancellation schedule will apply. But in no case the client is entitled to get any refund.

That the clients / customers are requested to check the validity and duration of their visas. Mindful Holidays LLP is not responsible or liable for any losses incurred to the client due to wrong validity or wrong duration of visas given by competent authorities.

If any visa is rejected due to non-submission of required documents in line with the norms of competent authorities then the booking amount of the tour stands forfeited. In such event if the amount for air ticket which is booked already is more than the booking amount then the client shall pay / reimburse MHL for such difference in amount / loss.

In case visas are to be obtained by Mindful Holidays LLP on Client’s / Customer’s behalf, it is the individual responsibility of the client / customer to pay the visa fee at actual. If the amounts spent for visas including administrative charges exceeds such amount in such situation, the client / customer has to pay the difference.

Unless Mindful Holidays LLP receives the full payment, Mindful Holidays LLP. shall not be liable to process the booking/ obtain visas for the Client/ Customer.  It is convenient to have the visa applications made to the concerned consulates / authorities through Mindful Holidays LLP for certain visas including the visas for USA, U.K. and certain Schengen countries.

As granting or rejection of visas and immigration clearance is the sole prerogative of the concerned sovereign governments / authorities, Mindful Holidays LLP shall neither be responsible in case of non-granting of such documents nor liable for any delay / denied or other related act/omission or for any loss, expense, damage or cost resulting there from.   

The cost of processing visas is not included in the tour price of customer/ Client unless mentioned otherwise. The visa fee when prescribed includes the actual visa charge, Cost of processing fees, the professional charges of Mindful Holidays LLP and overheads. Even if visas are rejected, the stipulated fees of Mindful Holidays LLP shall be paid by customer/client. There would be no refund if anyone is unable to travel due to any reason whatsoever. In such cases, the non-refundable booking amount paid by client/ customer shall be forfeited and no claim whatsoever shall be made for the same and the cancellation schedule of Mindful Holidays LLP shall be applied in addition as applicable.

Tours specified in the brochure will be operational subject to minimum of 20 paying participants. If the participation is below the minimum prescribed, Mindful Holidays LLP reserves the right to amend, vary, alter, amalgamate or cancel a tour without incurring any liabilities to pay any compensation to client. If MHL decides to operate the tour with participation below minimum stipulated then Mindful Holidays LLP reserves the right to collect additional pro-rata amount. If the tour participation is below the minimum prescribed, the clients / customers are required to travel as individual travelers and in such case, Mindful Holidays LLP reserves the right to collect the additional pro-rata amount. Passenger/s travelling as individual travelers in such case will not be provided certain services including that of tour escorts, group activities and the passengers must travel with some amendments such as seat in coach (SIC basis) Airport transfers which are available at fixed time etc. If the client chooses not to travel as individual then he can get refund of the amount other than the amount spent on visa charges, insurance, air ticket, hotel bookings, sightseeing ticket charges and transport charges.

The drivers are bound by restrictions concerning maximum driving hours per day and per week, and the itineraries are planned having regard to the same. It is therefore, essential that the itineraries, schedules and timings be strictly adhered to by the clients so as to ensure that all the services can be duly provided. If the client misses any service due to not being punctual, there would be no refund for the same and the client has to reach at the next destination by making his own arrangements at his own costs.

The booking amount just insures a seat / participation in the tour and that too only for a period of 15 days from the date of the payment of the booking amount. However mere payment of booking amount does not entitle the client to any services such as air tickets, visa, hotel accommodation, until full payment is received by Mindful Holidays LLP.

The full payment must be received atleast 30 days prior to the date of departure in case of an international tour and 15 days prior to the date of departure in case of a domestic tour. If not received in time, Mindful Holidays LLP reserves the right to charge 2% interest per week on the balance amount or cancel the booking leading to retaining the booking amount and applying cancellation charges as mentioned herein.

The Tour Manager / Local guides /SIC services have unconditional rights, while on tour to leave any client / customer if he / she is not present at a given time and at a given place. In such cases MHL is not responsible or liable to pay any compensation to the client / customer for any missed sightseeing or flight or train or meals or anything else. Further in such situation the client has to make his own arrangements at his own costs to reach at a hotel or next destination.

The prices quoted on website / brochure of Mindful Holidays LLP have been calculated at the rate prevailing at the time of publishing of the website / advertisements. Mindful Holidays LLP reserves the right to amend the published prices on its website / advertisement and to charge accordingly in case of currency fluctuations, changes in the various gross rates of exchange, and/or fuel costs, special/high season surcharge levied by the suppliers, hike in the tax structure by Govt., hike of airline / rail charges before the date of departure. The client has to check and verify at the time of booking as to whether there are any changes in the published prices. All such increases in price must be paid to Mindful Holidays LLP in full before the departure of the tour.

Tour Price is based on departure from the airport specifically mentioned in the tour itinerary. Passengers boarding flights from other places will have to pay the entire airfare and bear any additional expenses like airport transfers, hotel stay, etc. The client is not entitled for any refund if he fails to reach at the airport mentioned in the tour itinerary and to check in within the time prescribed on the air ticket.

Mindful Holidays LLP has the right to amend, alter, vary or withdraw any offers without any prior intimation. The offer if any, may be valid for a limited period only or for a particular number of clients only. The offer given to clients / customers will be at the sole discretion of Mindful Holidays LLP and may vary from Client to Client and for booking done on different dates of the same tour.

Mindful Holidays LLP has the right at any time to Amend, alter, vary or withdraw the offer given if the minimum registration amount is not paid at the time of booking or if the cheque given by the Client is dishonored. In case of a dishonored cheque, MHL will charge extra amount to the client / customer which is minimum Rs.500/- or as per the charges levied by the bank.

If a single passenger comes then he has to accommodate himself with other passenger on double / triple occupancy basis or he has to pay single occupancy charges in addition to total tour costs.

Mindful Holidays LLP will try and find a partner for a single traveller but Mindful Holidays LLP does not guarantee the same. In case if Mindful Holidays LLP does not find a partner for single traveler then this single traveler will have to pay the single occupancy charges as mentioned in the pricing structure of Mindful Holidays LLP or adjust himself / herself in a triple room.

Payment of Euros or any foreign currency to be calculated on the prevailing rate of exchange from that foreign exchange component to INR on the day of payment to Mindful Holidays LLP.

It is entirely the Client’s responsibility to check the Tickets / Visas/ Insurance Policies carefully and to let Mindful Holidays LLP know immediately in the event of any error.

It is mandatory that the Client should avail the foreign exchange component of the tour cost from Mindful Holidays LLP under his Basic Travel Quota entitlement. The Client/s have to pay the total tour cost component in Indian Rupees by way of a demand draft in favor of Mindful Holidays LLP. The Client would submit his I her request on a pre-printed Basic Travel Quota Form, which has to be completed and signed by him / her. Mindful Holidays LLP would forward the said form to the Authorized Dealer / Full Fledged Money Changer to release the amount of required foreign exchange to Mindful Holidays LLP for the cost of the tour as a part of the Basic Travel Quota of the Client.

Under the present guidelines of the Reserve Bank of India, all residents holding Indian passports are entitled to avail an amount as per norms laid down by RBI from time to time.

If the Client wishes to travel by buying his or her own Air Tickets, he/she must provide us with correct travel details. Mindful Holidays LLP does not take the responsibility of any deviation or alteration in the plan arising due to change in group’s Airline schedule. The Client wishing to change the date of their return journey after departure shall have to pay the change fee, directly to the airline, subject to availability of seats in the same booking class. This fee depends upon the airline and the class of booking.

* If the tour or any part thereof cannot be conducted due to Force Majeure or Vis Majeure including but not limited to war, terrorist attack, threats of terrorism, disease, pandemic, epidemic, government restrictions, local authority restrictions, curfew, strike, revolution, civil disorders, disruptions, fire, natural disasters that fall under the ‘act of god’ category such as a flood, earthquake, landslides or hurricane Mindful Holidays LLP shall not be responsible to give any refund to the Client as MHL has to pay to the suppliers, service providers well in advance without which a tour cannot be planned / organized. Further if the tour or any part of the tour is not taking place due to any situation which is Force Majeure like Pandemic, Epidemic, Any Natural Calamity, Airlines’ Pilots or Airlines’ Employees on strike, Airport Closure, Heavy Snowfall, Heavy Rains, Fogg, War, Political unrest, Religious unrest, Earthquake, Volcano Eruption or Flying Volcanic ash, Storm, Weather, Riots, Coronation, Extremist Attacks, Death of any famous personality, Lock Down, Quarantine Measures, Monument under repairs or maintenance, VIP Movement, Police Cordon off the area, Firing, Accidents, Military Action, Traffic Jams, Road Blockage, employees of any concerned services on strike then MHL is not liable to refund or compensate for any unavailed services.

As MHL book services in advance and are bound to honor the commitments with respect to payment to the suppliers, service providers in advance.

If the client wants to cancel the tour, he / she must intimate Mindful Holidays LLP in writing or on mail to us at our office address on working days within office time. If one or more persons have signed the booking form for themselves and for others mentioned in the form, communication signed by such signatories would be treated as valid communication and shall commence only from the time the written request reaches the Mindful Holidays LLP office on working days within office time. In case of cancellation, the following cancellation charges would apply and the client is entitled to get the refund of the amount after deducting the cancellation charges as mentioned hereunder.